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How bajeebd Handles Your Personal Information

Your account and payment data stay with us — not shared, not sold. This policy covers what we collect when you use bajeebd, how we store it, and what you can do about it.

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bajeebd How bajeebd Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to know what data we hold about you, or need to request a correction or deletion, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or by raising a ticket from the help section. We aim to respond to all data-related requests within a reasonable time, and we will confirm receipt of your request so you know it is being handled.

Live Chat Open your account, tap the chat icon, and select Account and Privacy from the topic list. A team member picks it up during support hours.
Email Support Send your request to our support address from the email linked to your bajeebd account. Include your account username so we can locate your record quickly.
Help Ticket Log into your account, go to the Help section, and raise a ticket under Privacy Request. You will receive a reference number by email once submitted.
DATA SECURITY STEPS

How We Protect and Manage Your Information

We use SSL encryption on every page where your data moves — from the login screen through to the cashier where bKash, Nagad, and Rocket transactions are confirmed. Passwords are stored as hashed values; we never keep a plain-text copy. When you make a withdrawal, our verification step cross-checks your registered wallet number against the wallet used for deposits, which protects your funds and reduces fraud. We review account access logs regularly to spot patterns that look unusual, and we lock accounts when repeated failed login attempts are detected. You can update your contact details and review active sessions from the Account Settings page at any time.

SSL Encryption

Every data transfer on bajeebd moves over SSL. Your login credentials, personal details, and payment references are encrypted in transit and at rest on our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences from your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. Data no longer needed is deleted or anonymised.

Access Requests

You have the right to ask what data we hold about you, request a correction, or ask us to delete it where the law permits. Raise a privacy ticket from the Help section to start the process.

Common Questions About Your Privacy on bajeebd

These are the questions we hear most often about how we handle personal data. If your question is not covered here, raise a support ticket from your account and we will respond directly.

We collect your name, email address, and contact details at registration. Once you deposit, we record your bKash, Nagad, or Rocket transaction reference and wallet number to process payments.

We do not sell or share your personal data with third parties for marketing. Data is shared only where required by law or with payment processors to complete your bKash, Nagad, or Rocket transactions.

After account closure, we retain only what applicable law requires us to keep. Data that is no longer legally necessary is deleted or anonymised within a reasonable period following closure.

Yes. Log into your account, go to the Help section, and raise a ticket under Privacy Request. We will confirm receipt and provide the information we hold on your account.

We record only the transaction reference and wallet number needed to process your payment. Your mobile banking PIN is never stored, and all payment data is encrypted using SSL on our servers.

You can request deletion through a privacy support ticket. We will remove data we are not legally required to keep and confirm when the deletion is complete. Some records may be retained by law.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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